Knowledge Base

Categories (12)

Desktop & Mobile Device Services

Desktop support for faculty and staff office computers and District-owned mobile devices.
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Classrooms, Labs & Printing

Support and services for teaching and learning with technology. Also covers staff printing and copying.
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Media & Events

AV event support and projector/laptop loans
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Software & Business Applications

Application administration, Colleague, Data Warehouse Reporting, Astra
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Accounts and Passwords

Manage accounts and access to Cabrillo College systems and services, including computer, wifi, and Colleague accounts
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Email & Collaboration

Email, calendar and other Google apps
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Internet and Networking

Wired networking, WiFi, and VPN Remote Access
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Servers, Storage & Infrastructure

Academic license servers, backups, and other infrastructre
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Telecommunications

Phone, Fax and Voicemail
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Web Services

Web Server Administration
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IT Project Management, Planning & Consulting

Looking to add functionality? Need a network outlet installed or a television mounted? Thinking of a technology upgrade for a classroom or lab?
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Processes & Procedures

Outlines the standardized workflows and step-by-step instructions that govern the delivery, support, and management of IT services.
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