Which username and password should I use?
Students should use their College ID number and password. Staff, Faculty, Contractors, Volunteers, and Student Assistants should use their Network Account username (first two letters of your first name + first six letters of your last name) and password.
What are the changes occurring to accounts and sign-in to Cabrillo systems?
All Cabrillo affiliates have a College ID account (7-digit ID number). Students use their College ID number and corresponding password to sign into Okta to access services like Cabrillo Self Service and Canvas.
Staff, Faculty, Contractors, Volunteers, and Student Assistants have an additional account: your Cabrillo Network Account (first two letters of your first name + first 6 letters of your last name). In the past, you used your College ID Account to login to some systems with ADFS (sign-on screen with the overhead picture of the Cabrillo campus), and your Network Account for others such as Gmail.
All Cabrillo web services are transitioning to use Okta for sign-on. As part of this transition, you can now use your Network Account credentials to login to any application that uses Okta. Your Okta Dashboard contains all the applications that you can use with Okta single sign-on.
How can I change/reset the password for my College ID account?
Click here for instructions to change or reset your College ID account password.
What is my College ID number?
Your student College ID number was included in the welcome letter you received when registering. If you have forgotten your ID number and cannot find the welcome letter, please contact Cabrillo Student Services.
How often will I have to re-authenticate?
You will have to re-authenticate with Okta every twelve hours on each device you are logged into.
What should I do if I don’t have access to the personal email address in my user profile?
If you’re able to log in to Cabrillo Self Service, you can change the email address in your profile. If you’re not able to login, and don’t have access to your personal email address, please contact Cabrillo Student Services.
Please wait at least an hour once any email address changes have been made before attempting to reset your password.
How can I change/reset the password for my Cabrillo Network Account (for Staff, Faculty, Volunteers, and other employees)?
Am I required to use multi-factor authentication?
- Students are not required to use multi-factor authentication. It can be enabled optionally.
- Student assistants are required to use multi-factor authentication on both their Network accounts and College ID accounts.
- Staff, Faculty, Contractors, Volunteers, and other employees are required to use Okta multi-factor authentication on both their Network accounts and College ID accounts.
What if I have only one authenticator and I can’t access it?
If you do not have access to your only authenticator, you will not be able to log in. This is why it is important to set up multiple authentication methods. If your only authentication method is permanently unavailable, you will have to contact support from the resources below.
I use my phone for authentication (SMS, Okta Verify, Google Authenticator) and I’m getting a new phone, what should I do?
You will need to remove authenticators that rely on the old phone (Okta Verify and/or Google Authenticator) and set them up on the new phone. SMS verification will begin working with the new phone when your phone number is moved over.
Where can I get help if I’m unable to reset my password or access my account?
YubiKey FAQ (For employees only):
What is a YubiKey? Do I have to have one?
A YubiKey is a hardware authentication device that provides secure access to your account. Using one is not mandatory; it is just one of the available options.
Can someone else pick up a YubiKey for me or can it be mailed?
No, you must pick up your YubiKey in person and provide legal identification at that time.
Can I get more than one?
No, it is cost-prohibitive to issue more than one YubiKey to a person.